FAQ

Frequently asked questions.

Where do your pieces come from?

We source directly from makers and small studios, primarily across Asia and Southeast Asia. Every piece is selected by hand.

Are the pieces handmade?

Yes. Most pieces are handmade or made in very small quantities. As a result, minor variations in colour, finish, and dimension are part of what you are buying — not a defect.

How do I care for lacquerware?

Keep lacquerware away from prolonged direct sunlight and extreme temperature changes. Hand wash only with mild soap. Avoid soaking. Dry immediately and store in a cool, dry place.

How do I care for silver?

Silver tarnishes naturally over time — this is normal and part of its character. Polish gently with a soft cloth when needed. Store in an airtight pouch or box when not in use.

Can I request a gift note?

Yes. Add a note in the order comments at checkout and we will include a handwritten card with your message.

Something else?

Write to us at ethastt@flameloom.com and we will do our best to help.